We want you to be satisfied with our printer support services. Please review our refund terms below.
Last updated: June 13, 2026
At PrintsHelp ("we," "us," or "our"), customer satisfaction is our priority. This Refund Policy explains the terms under which refunds may be issued for the printer support and repair services purchased through PrintsHelp.com or by phone. By purchasing our services, you agree to the terms below.
You may be eligible for a refund if:
Refunds will generally not be issued when:
If you purchased a recurring support plan, you may cancel at any time by contacting us. To avoid being charged for the next billing cycle, cancellation requests must be received at least 24 hours before the renewal date. Fees already charged for the current billing period are non-refundable except where required by law.
All refund requests must be submitted within 30 days of the original transaction date. Requests received after this period may not be eligible for a refund.
To request a refund, please contact us with your name, the phone number or email used at purchase, the transaction date, and a brief description of the reason for your request:
Approved refunds are processed to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer's processing times.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy, please reach out:
This document is provided as a general template and does not constitute legal advice. Please have it reviewed by a qualified attorney before publishing.